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The Fair Gaming Advocate (FGA) for
the online gambling watchdog eCommerce and Online Gaming
Regulation and Assurance (eCOGRA) reported this week about the
player disputes at the online casinos and poker rooms with a
eCOGRA 'Play it Safe' seal. In the introduction of the report,
FGA official Tex Rees, states that the level of players'
disputes in the online casinos with an eCOGRA seal remained
remarkably low, and there were only a small percentage of
complaints of the total involved casinos and poker rooms. At the
moment, there are 66 online casinos and poker rooms who bear the
'Play it Safe' seal. These online gambling sites attract the
largest amount of players in the online casino business and make
millions of transactions every week.
The report of the FGA
states that over 95 percent of the players' disputes of eCOGRA
seal bearers were solved within 48 hours. These 48 hours are
very important in the business of online casinos and are an
official benchmark for watchdog organizations, to decide if
online casinos deal with the players' problems fast enough.
According to the report of the FGA, there have been 439
complaints during 2005 concerning eCOGRA online casinos. This
small amount of complaints divided over 66 online casinos and
poker rooms, spread over a whole year, is very reasonable. Of
all these complaints, 103 were actually concerning non-eCOGRA
online casinos, where the players don't fall under eCOGRA
protection. Of the remaining 336 complaints, 114 were posted in
the last 3 months. Rees sees this as a clear sign that the
profile of the online player protection organization is
heightened, including generous support of eCOGRA from main
online casinos gambling portals.
According to Rees, of the
336 disputes the organization received, 10% turned out to be
false complaints of demands of rectification. Over 70 percent of
all the disputes were about online casinos bonus or cash-out
issues, which had mostly to do with the Terms and Conditions of
the online casinos or with mistakes of the Customer Support
teams. In the report, Tex Rees adds that in the few cases where
the seal venue was at fault, the issues were immediately solved
to the benefit of the online casinos player, and follow-up
action were taken to assure that no recurrences would take
place. Tex Rees reports that her experience with the eCOGRA has
been extremely positive all year long and the exceptionally low
ratio of online casinos players' disputes only adds to this
positive relationship. She added that the responses to her
investigations were always prompt and the eCOGRA was cooperative
in all ways possible.
The main line of FGA's
report is that the eCOGRA is making the online gambling world
safer and therefore more enjoyable for players of online casinos
all around the world. The CEO of eCOGRA, Andrew Beveridge,
commented that he was very happy with the findings of the FGA
report and the low level of complaints. |
